Transcription FAQ Frequently Asked Questions Will we have to pay long distance telephone charges? If I have a problem, will there be someone available for me 24 hours a day? How secure is your system? Can our physicians dictate 24 hours a day, 7 days a week? To what extent does VINMED provide training? What are your usual Turn Around Times for medical report delivery? What are VINMED's typical invoicing terms? Can you provide a list of client references? What quality assurance measures are in place to ensure a quality product? Will we have to pay long distance telephone charges? No, VINMED pays all long distance telephone charges. If I have a problem, will there be someone available for me 24 hours a day? Yes, VINMED provides technical support 24/7. How secure is your system? The most secure in the business. We use 128-bit encryption as required by HIPAA information security requirements. Our servers are mirrored to ensure there is no "down time." Our servers are backed up in multiple secure sites. Can our physicians dictate 24 hours a day, 7 days a week? Yes, our toll free lines are always open and are guaranteed not to have a busy signal. To what extent does VINMED provide training? VINMED does whatever it takes to service our clients. If you need training, we offer it over the Internet, the phone or in person, if needed. What are your usual Turn Around Times for medical report delivery? We guarantee a turn around time of 24 hours, but generally get the work done in 12-16 hours. What are VINMED's typical invoicing terms? Net 15 days. Can you provide a list of client references? Yes, excellent client references are available upon request. What quality assurance measures are in place to ensure a quality product? We have one of the most comprehensive programs and the best qualified QA managers in the business. Our accuracy and compliance are top class.